Risk, safeguarding and incident · B010 Complaints, Disputes and Feedback Policy

Complaints Register

Entries are kept in this portal.

Confidential Board quarterly

Provenance unconfirmed. Entries carry dates from Mar 2024 onward, but the workbook was populated on 23 Jul 2026 during audit preparation — the 22 Jul snapshot of the same file held three nil returns and no individual complaints. Treat these rows as a back-fill of unverified provenance until Scott confirms the source, and do not cite the 2024–25 entries as contemporaneous records.

Specification

B043 Governance Registers Suite v1.0 §5

Source policy: B010 Complaints, Disputes and Feedback Policy
Owner: CEO
Cadence: Continuous + quarterly Board summary
Classification: Confidential
Held: In portal
Board reporting: Quarterly summary (B043 §9)
Last reviewed: —
Next review due: —

Where it lives

7. Quality Management/Audit/Auditor Evidence List/21 Complaint Form and Register

Entries

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Ref	Date	Item	Status	Severity	Owner	Complainant (de-identified)	IVO participant record #	Investigated by	Outcome	Source
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Currency reviews

B043 §10 — who confirmed it current, when

Reviewed	By	Outcome	Sampled	Findings
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